Your Rights. Your Voice. Resolved.

Hong Kong's free telecom complaints platform — no signup needed, every reply tracked by email.

1

Pick Provider

Select your telecom company

2

Choose Issue

Tell us what went wrong

3

Add Details

Describe & AI-polish

4

Review & Send

Confirm and submit

✨ AI-POWERED

From a few words to a professional complaint letter

Just tell us what went wrong in your own words — even in Chinese. Our AI turns it into a formal, English complaint letter that cites the right Hong Kong regulations.

✍️ What you type
個電訊商未問過我就幫我開咗個增值服務，每個月扣我 $48，扣咗成三個月。我打去客服佢哋又話幫我跟進，但係之後都冇下文，我想佢哋退返錢畀我同埋取消個服務。
RightlyHK
AI
→
📧 What we send
Dear Customer Relations Team, I am writing to formally lodge a complaint regarding value-added services activated without my consent, for which I have been charged HK$48 per month over three billing cycles. I request immediate cancellation of these services and a full refund of all related charges. Should this remain unresolved within 30 days, I reserve the right to escalate to OFCA under the Telecommunications Ordinance (Cap. 106).
✓ Professional tone ✓ Cites regulations ✓ Clear demands
📋 File a Complaint
Step 1 of 4 — Select your telecom provider
Fixed Line / Broadband
Mobile
eSIM / Prepaid / MVNO
Step 2 of 4 — What is the issue?
Step 3 of 4 — Your details & AI-polished email
💡 小貼士 Tip: 研究顯示，以英文提交的投訴往往獲得更快回應。我們的AI可將您的中文描述直接轉化為專業英文投訴信。
Complaints in English tend to get faster responses.
Letter language
English is recommended for faster response — switch to 繁中 anytime to preview.
AI DRAFTLive preview · Editable
👈 Answer the questions and your letter will appear here instantly.
✉️ Your contact details — so we can send the letter and track replies
Required — we will send you a copy and case updates.
Step 4 of 4 — Review & Submit
Provider:
Issue:
Sending to:
Tracked from:
Your email:

All provider replies to your Case ID address are tracked. Unresolved after 30 days? Escalate to OFCA.

✅
CAS-2026-00001

Complaint Sent!

Sent to from . Keep your Case ID for all follow-ups.

Unresolved after 30 days? Escalate to OFCA or the Consumer Council.

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